Own Your Future at Flippa: Join the #1 Platform for Online Business

Are you ready to take control of your career and make a real impact? At Flippa, we're not just another company—we're the leading platform where digital assets and online businesses find new owners. As the market leader with a mission to give every business owner a pathway to exit, we're shaping the future of online business, and we're looking for passionate, driven individuals to join us.

Why Flippa?

At Flippa, we’ve created a groundbreaking platform that empowers more business owners to sell and more investors to acquire than any other on the planet. We invented this space, and we’re on an ambitious journey to 5x our business in the next three years. As we fast-track our growth and aim to become the investment bank for the 99%, there’s never been a more exciting time to join our team.

What We’re Looking For

Visionaries with a Think, Say, Plan, Do mindset. You’re proactive, solutions-oriented, and thrive in a fast-paced, ambitious environment.
Results-driven individuals. You’re positive, ready to go the extra mile, and love helping small business owners achieve their goals.
Team players with initiative. You can work autonomously while collaborating across teams, bringing creativity and a can-do attitude to everything you do.
Fun seekers. You know how to balance hard work with a good time, all while making a significant impact.

Why You’ll Love Working Here

At Flippa, you'll find a culture of creativity, innovation, and collaboration. We offer competitive pay, equity options, and a suite of perks designed to support your well-being and professional growth—including generous paid time off for your birthday, study, volunteering, and preventive health. You'll work alongside passionate colleagues, tackle challenging problems, and be part of something truly groundbreaking.

Ready to Own Your Future?

If you're excited about the opportunity to make a difference and join a dynamic, forward-thinking team, explore our current openings or reach out through our Careers Page. This is your chance to be part of something extraordinary. Apply now and help us build the future of online business!

Onboarding Specialist

Remote

Full Time

Mid Level

Role Purpose:

As an Onboarding Specialist, you play a critical role in supporting successful exits for entrepreneurs using Flippa. You will focus on:

Verifying seller information post check-out and
Re-engaging high-value abandoned cart users.

You are the client’s first human point of contact and are responsible for driving consistency, education, and trust throughout the onboarding process.

You will report directly to the Onboarding Team Lead based in the USA.

Key responsibilities:

Conduct welcome outreach (call/email) within 1 business day of checkout.
Collect and verify:
- Revenue & P&L Documentation (Stripe, Xero etc)
- Primary expenses (COGS, Ad Spend, Logistics)
- Partner with Marketplace Integrity to complete Owner identity and asset ownership (ID, LinkedIn, domain, WHOIS)
- Website traffic
- Content review to confirm asset type and accuracy of URI etc,.
Deliver Flippa SLA Deck and educate the client on the ‘exit experience’.
Schedule and host onboarding meetings
Send detailed broker handover email post-meeting.

Abandoned Cart Re-engagement:

Prioritize outreach by cart value and recency
Call and pitch Flippa’s value proposition within 1 business day
Share personalised content (case study + Flippa pitch deck)
Aim to convert to a scheduled onboarding meeting.

CRM & Reporting Compliance:

Log every activity in HubSpot (timestamps, methods, conversation notes)
Complete task checklist for each client (verification, education, handover).
Maintain up-to-date and accurate client data in custom properties.

Attributes & Skills:

Experience in customer-facing roles, with a strong track record of delivering high-quality service and effectively managing objections.
Ability to critically analyse financial, operational, eCommerce platforms including Shopify and PayPal and traffic data to ensure accuracy and alignment with platform standards.
Demonstrated capability to manage competing priorities and multiple listings with accuracy and efficiency, meeting tight deadlines.
Strong written and verbal communication skills, with the ability to collaborate effectively with both external clients and internal stakeholders.
A proactive and solutions-focused mindset, with the ability to navigate challenges and drive positive outcomes.
Working knowledge of tools such as HubSpot, Slack, and Zoom.
Comfortable operating in a fast-paced, dynamic environment, with the flexibility to adapt to evolving priorities.
Demonstrated ability to learn quickly, embrace feedback, and apply new knowledge in a high-growth or startup setting.
Self-motivated and driven, with a strong sense of initiative, ambition, and personal accountability.

Own Your Future at Flippa

We are the #1 platform to buy and sell online businesses. We help more business owners sell and more investors acquire than any other platform on earth. We have ambitious goals to 5x our business in the next three years as we fast track progress and become the investment bank for the 99%.

Flippa’s mission is to give every business owner a pathway to exit. Our platform powers the trading of digital assets and online businesses; we invented the space and are the market leaders. Our unique peer-to-peer AI-based matching and complete deal-making platform, including integrated deal/data room, legal and due diligence products, and leading brokers, makes us the market leader without a peer. It’s a great time to join and own a big part of our future.

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